AI-augmented Virtual Assistants for insurance · Pilot cohort now open
The applied Future of Work lab

YC Research × IDEO ×
Anthropic.

The Lab is where we design the bionic workforce out loud — blueprints, frameworks, simulations and playbooks, shipped into production with real teams. Applied research, not whitepapers.

What we publish

The output stack.

W-01

AI workforce blueprints

End-to-end designs of how a bionic team runs a book of business — roles, agents, orchestration, KPIs.

S-02

Operating model simulations

Digital twins of an agency's operations. Test staffing, agent mixes and SLAs before touching a real workflow.

A-03

Reference architectures

Opinionated stacks for insurance AI — retrieval, tools, guardrails, evals — with the tradeoffs made explicit.

F-04

Open agent frameworks

Composable primitives for underwriting, claims, servicing and distribution agents. Fork them, extend them, ship them.

M-05

MCP templates

Model Context Protocol servers for AMS, policy admin, doc stores, carriers and rating engines.

G-06

Human + AI governance

Policies, escalation ladders, evaluation harnesses and audit trails for teams shipping agents into production.

B-07

Benchmark reports

Public benchmarks on cost, quality, latency and adoption across insurance workflows.

P-08

Industry playbooks

Sequenced 30/60/90 playbooks by segment — MGA, retail agency, wholesaler, carrier.

Live experiments

In production, not slides.

L-001Piloting

Document Intelligence

Ingest 10,000 pages of medical records. Return a structured claim summary — with citations — in minutes.

L-002Live

Underwriting Copilot

Narrative reasoning across submissions, endorsements, and portfolio exposure. Explains itself.

L-003Live

Broker Concierge

24/7 agentic front-desk. Escalates to humans when it should. Learns when it shouldn't have.

L-004Alpha

Workflow Cartography

Live map of every process in your book. Waste, risk, and automation opportunity — colored.

L-005Research

Claims Empathy Layer

Detects the moment a claim becomes a life event. Routes to a human, gently.

L-006Piloting

Fraud Reasoner

Cross-document, cross-claimant pattern detection with agent-generated investigative briefs.

Bring us the workflow you'd redesign from scratch.

We'll spin up an experiment inside the Lab, with your data and your team, in two weeks.

Propose an experiment →